Money Left on the Table

Help

Marketplace sellers are one of the biggest reasons a lower price may not count.

A lot of retailer policies focus on items sold directly by the retailer or by a specific approved seller type. Marketplace listings often fall outside that.

Short answer

Often no. Marketplace sellers are commonly excluded because the retailer wants a direct-sold or clearly approved comparison.

What to know first

Often no. Marketplace sellers are commonly excluded because the retailer wants a direct-sold or clearly approved comparison.

Marketplace listings are often treated differently from direct-sold items

Seller type can matter as much as the price

A lower price on a marketplace listing may still be useful context, but not a valid claim

What to do

Step 1

Check who is actually selling the lower-priced item

Step 2

Check whether the retailer policy excludes marketplace sellers

Step 3

Prefer direct-sold comparisons where possible

Retailer guides

Common questions

Why do retailer policies care about seller type?

Because they often want a cleaner, like-for-like comparison against an item sold directly by the retailer or another approved seller.

Does marketplace always mean no?

Not always, but it is one of the biggest watch-outs and often leads to a rejected claim.