Money Left on the Table

Help

Promo codes and member prices are where a lot of claims fall over.

Even when the price looks lower, many retailers exclude promo-code prices, app-only deals, staff discounts, and member-only offers from post-purchase claims.

Short answer

Often no. Promo-code and member-only prices are commonly excluded, so the visible lower price does not always mean a valid claim.

What to know first

Often no. Promo-code and member-only prices are commonly excluded, so the visible lower price does not always mean a valid claim.

Promo-code prices are often excluded

Member-only or app-only deals may not count

The live product page still needs to be checked carefully

What to do

Step 1

Check whether the lower price needs a code to unlock it

Step 2

Check whether the price is only for members or app users

Step 3

Check whether the retailer policy excludes those kinds of deals

Step 4

Use a standard public price where possible

Retailer guides

Common questions

Why do retailers exclude promo prices?

Because they treat those offers as separate promotions rather than a normal publicly available price.

Does that mean every discounted price is invalid?

No. A normal public price cut may still count. The problem is usually with gated discounts or special-access offers.