AO gives you a short window after delivery, not forever.
Forward your receipt and we can monitor the item while the delivery-based claim window remains open.
Category
Appliances
Claim route
AO account support
How the policy works
AO may consider a lower-price claim after delivery when the identical item and full delivered price meet its current Price Match terms.
Policy window
7 days
From delivery date
Price scope
Own price and competitor matches
The deadline is usually measured from delivery.
Claim route
AO account support
AO usually handles this through your AO account or order support rather than a plain claim email.
Main proof
Order number and lower-price proof
Capture it while the page is still live.
How to make the claim with AO
Step 1
Open AO order support from My AO or the AO support page.
Step 2
Use your order number and the cheaper live listing or screenshot.
Step 3
Submit it while the 7 day window from delivery is still open.
AO usually handles this through your AO account or order support rather than a plain claim email.
Because AO timing is tied to delivery, keep your order number and lower-price proof ready as soon as the item arrives.
Order support: 0161 470 1200
Policy watch-outs
Watch-out
Delivery timing matters more here than on purchase-date retailers.
Watch-out
Competitor matches can depend on landed cost and identical availability.
Watch-out
Some retailer pages change fast around appliance promotions.
Evidence to have ready
AO order reference
Proof of the lower price
A live item page showing the same product
How-to guide
Need the full AO claim guide?
Follow the deadline, evidence checklist, exclusions, and claim steps in one place.
Key policy points
The usual claim window starts from the delivery date
The product, availability, and full delivered price need to match
Have your AO order number and lower-price evidence ready
Official policy
Always check the retailer's own policy before you rely on a claim.
We do our best to help, but the retailer's live terms are what count.
Policy details last reviewed March 2026.