Found your Currys purchase cheaper? Check the Price Promise quickly.
The exact model, stock status, seller, and total price all matter. Save the lower listing and contact Currys while the current claim window is open.
Category
Electronics
Claim route
Webchat, store, or phone
How the policy works
Currys may match an eligible lower price after purchase. Qualification depends on its current Price Promise terms and a genuinely like-for-like comparison.
Policy window
7 days
From purchase date
Price scope
Mostly competitor-led wording
Exact model matching and current terms need careful checking.
Claim route
Webchat, store, or phone
Currys usually means chat, store, or phone contact rather than a neat self-serve refund form.
Main proof
Order details and lower-price proof
Capture it while the page is still live.
How to make the claim with Currys
Step 1
Open Currys support and choose chat, phone, or the route that matches how you bought.
Step 2
Share the order reference, exact model, and lower-price proof.
Step 3
Keep the agent, store, or case reference once the claim is raised.
Currys usually means chat, store, or phone contact rather than a neat self-serve refund form.
Keep the exact model number, order reference, and lower-price proof ready before you contact them.
Customer service: 0344 561 0000
Policy watch-outs
Watch-out
Support often means chat or phone rather than a neat online form.
Watch-out
The current public wording leans more toward competitor matching than pure own-site drops.
Watch-out
Exclusive discounts, services, and category exclusions can break a claim.
Evidence to have ready
Currys order or purchase reference
Lower-price proof for the same item
A live listing showing the item is available
How-to guide
Need the full Currys claim guide?
Follow the deadline, evidence checklist, exclusions, and claim steps in one place.
Key policy points
The comparison normally needs the exact model and equivalent buying conditions
Promo codes, member prices, services, and other exclusions may not qualify
Claims generally go through webchat, phone, or a Currys store
Official policy
Always check the retailer's own policy before you rely on a claim.
We do our best to help, but the retailer's live terms are what count.
Policy details last reviewed March 2026.