Bought from Currys and found it cheaper? Check the Price Promise before the deadline.
Currys may match a lower price when the comparison meets its current terms. Exact product matching, availability, and evidence all matter.
How the guarantee works
A Currys purchase may qualify when you find the identical product cheaper and submit the comparison within the current Price Promise window.
Window
Usually 7 days from purchase date
Route
Webchat, store, or phone
Want us to watch the price?
Forward your Currys receipt and we'll keep track of the deadline.
Forward your Currys receipt email
Keep an eye on the item while the post-purchase window is still open
If the price changes, review the details before you contact Currys
At a glance
A Currys purchase may qualify when you find the identical product cheaper and submit the comparison within the current Price Promise window.
How long you usually have
Usually 7 days from purchase date
What to keep ready
Order reference and proof of the lower live price
How you usually claim
Webchat, store, or phone
How to make the claim
Step 1
Open Currys support and choose chat, phone, or the route that matches how you bought.
Step 2
Share the order reference, exact model, and lower-price proof.
Step 3
Keep the agent, store, or case reference once the claim is raised.
Currys usually means chat, store, or phone contact rather than a neat self-serve refund form.
Keep the exact model number, order reference, and lower-price proof ready before you contact them.
Customer service: 0344 561 0000
Before you make a claim
Match the exact model number and check that the cheaper item is in stock
Include delivery charges and other compulsory costs in the comparison
Keep your receipt, order reference, and a link or screenshot showing the lower price
Common questions
Can I claim from Currys after I have bought the item?
Currys may accept an after-purchase Price Promise claim within its stated window. Check the current policy and contact Currys promptly with your order reference and lower-price evidence.
What usually matters most with Currys?
Like-for-like matching, timing, and having the right proof ready when you contact them.
Retailer page
Want the shorter support-page version for Currys?
The retailer page keeps the overview shorter. This guide is the practical claim-focused version.
Official route
Retailer policies and contact routes can change.
Use this guide to prepare, then check the retailer's current policy before submitting.
Useful next checks
Before you contact Currys, confirm the deadline, save the live lower price, and check that the comparison is genuinely like for like.