John Lewis price drops can be worth chasing quickly.
John Lewis has one of the clearest UK post-purchase policies. Forward the receipt, we keep watch, and you get a clearer shot at acting inside the window.
Category
Department store
Claim route
Online refund form
How the policy works
John Lewis may refund the difference when the identical item is available for less within 7 days of purchase and the comparison meets its current Price Promise terms.
Policy window
7 days
From purchase date
Price scope
Own price and competitor matches
A clear policy and a retailer many shoppers already trust.
Claim route
Online refund form
John Lewis usually wants a Price Promise refund form submission rather than a free-form email.
Main proof
Order number and lower-price proof
Capture it while the page is still live.
How to make the claim with John Lewis
Step 1
Open the John Lewis Price Promise page and start the refund request.
Step 2
Add your order details and proof of the lower live price for the same item.
Step 3
Submit it while the 7 day window is still open and keep any confirmation.
John Lewis usually wants a Price Promise refund form submission rather than a free-form email.
Have your order details and proof of the lower live price ready before you start. If you paid with cash, voucher, or gift card in store, the refund can require a shop visit.
Policy watch-outs
Watch-out
Like-for-like comparison still matters, so bundles and special member-only deals can break eligibility.
Watch-out
Marketplace, clearance, promo-code, and flash-sale scenarios need extra caution.
Watch-out
The useful part of the policy is short, so leaving it for later usually means losing the chance.
Evidence to have ready
Original John Lewis order number
Proof of the lower live price
A matching product page while the item is still available
How-to guide
Need the full John Lewis claim guide?
Follow the deadline, evidence checklist, exclusions, and claim steps in one place.
Key policy points
Claims must be made within 7 days of placing the order
The lower item must be identical, in stock, and sold by an eligible retailer
Accepted claims are normally refunded to the original payment method
Official policy
Always check the retailer's own policy before you rely on a claim.
We do our best to help, but the retailer's live terms are what count.
Policy details last reviewed March 2026.