John Lewis price drops are worth checking quickly after you buy.
If the same item becomes cheaper shortly after you buy it, the John Lewis Price Promise may refund the difference. The deadline is short, so check the current terms and act quickly.
How the guarantee works
John Lewis may refund the difference when the identical, in-stock item is available for less and the claim meets its current Price Promise terms.
Window
Usually 7 days from purchase date
Route
Online refund form
Want us to watch the price?
Forward your John Lewis receipt and we'll keep track of the deadline.
Forward your John Lewis receipt email from the inbox you use to sign in
Let the product keep an eye on the price while the claim window is still open
If the price drops, review the amount, the deadline, and what to send
At a glance
John Lewis may refund the difference when the identical, in-stock item is available for less and the claim meets its current Price Promise terms.
How long you usually have
Usually 7 days from purchase date
What to keep ready
Order details and proof of the lower live price
How you usually claim
Online refund form
How to make the claim
Step 1
Open the John Lewis Price Promise page and start the refund request.
Step 2
Add your order details and proof of the lower live price for the same item.
Step 3
Submit it while the 7 day window is still open and keep any confirmation.
John Lewis usually wants a Price Promise refund form submission rather than a free-form email.
Have your order details and proof of the lower live price ready before you start. If you paid with cash, voucher, or gift card in store, the refund can require a shop visit.
Before you make a claim
Confirm the lower price is for the identical product, including model, size, and colour
Check that the item is in stock and the lower price is publicly available
Keep your order details and evidence of the lower price ready before the deadline
Common questions
How long do you usually have with John Lewis?
Usually 7 days from purchase date, which is why it helps to watch it automatically.
What usually stops a John Lewis claim counting?
Bundles, member pricing, promo codes, and non like-for-like listings can all make a difference.
Does John Lewis price match Currys after purchase?
A Currys price may qualify when it is for the identical in-stock item and meets the current John Lewis Price Promise terms. Check the live policy before submitting.
How do I claim a John Lewis price drop?
Use the official John Lewis Price Promise route with your order details and evidence of the lower live price before the deadline.
Retailer page
Want the shorter support-page version for John Lewis?
The retailer page keeps the overview shorter. This guide is the practical claim-focused version.
Official route
Retailer policies and contact routes can change.
Use this guide to prepare, then check the retailer's current policy before submitting.
Useful next checks
Before you contact John Lewis, confirm the deadline, save the live lower price, and check that the comparison is genuinely like for like.